Frequently Asked Questions
Everything you need to know about shopping with Knotty.
What is the standard shipping timeframe?
We typically process orders within 1-2 business days. Standard shipping within the continental US takes approximately 3-5 business days, while international shipping varies by location.
How do I return an item?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our Returns Portal to generate a prepaid shipping label.
What payment methods do you accept?
Knotty accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
How do I find the right size?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Are your materials sustainably sourced?
Quality and ethics are at our core. We partner with certified manufacturers to ensure our fabrics are eco-friendly and our production processes minimize environmental impact.
Can I change or cancel my order after it's placed?
To ensure fast delivery, we begin processing orders immediately. You can request a change or cancellation within 60 minutes of purchase by contacting our support team.